Lyric discussion by Madness70 

I thought it was about a man that worked in the detective agency, and he had a certain disability or made a crime, and they were watching a secret recorded video of him running through places, and at phone booths and such (in the video) and they were chasing him and they caught him. He used "Michael Caine" as his name because he didn't remember it, (because of disability I think) and so they caught him and were talking to him in a cell room or something. That's why he "seems to jump at the sound of the phone" and the rest. They were sad about it because I think he was a good agent/or whatever and they wanted a picture and a conversation before they had to kill him.

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